ACCOUNT MANAGEMENT

 

Do I need to be a member of KSONTHEWEB.com to shop online?

Yes. It is mandatory for visitors to be registered members of KSONTHEWEB.com for shopping at the KS Store. All you have to do is fill-out a simple sign-up form.

 

How do I create a new account?

To create a new account with KSONTHEWEB.com, click the Sign-up button on top of the page. As a registered member you can avail of all privileges reserved for members, and also personalize shopping and other services. When you confirm your first order, you will be asked to log in and subsequently provide us with your billing details. These details will then be stored into your billing details for future transactions.

 

How do I change my personal details?

If you wish to change your personal details, you must log in and click on the Edit My Profile button. When you are done, click on the Submit button.

 

SHOPPING AT KSONTHEWEB.COM

 

How do I shop at KSONTHEWEB.com?

Shopping at the KS Store is a simple four-step process as explained below:

 

Step 1: After selecting the item of your choice, click on the Buy Now button below each item to add it to your Shopping Cart. You can view your shopping cart at any stage by clicking the View My Cart button at the top of the page. You can keep adding items to your shopping cart till you are ready to place your order.

 

Step 2: In the shopping cart, you can remove one or all items by clicking the remove icon. If you wish to change the quantity of any item, enter the desired quantity under Qty. and click the Update button at the bottom of the shopping cart page. This will recalculate the quantity and price of the item you have changed. When you are done, click the Continue button at the bottom of the shopping cart page.

 

Step 3: If you are not logged in at this stage, you will be prompted to login if you are a repeat shopper. If you are a first time shopper, you will be required to create a new account with us by signing-up.

 

If you are logged in, you will be asked to enter the relevant billing and shipping details and the payment option of your choice. Please note that if your billing country is not India, you can only pay by credit card.

 

Step 4: In the following page, you will see an invoice with details and amounts of items purchased by you. If you choose Credit Card as your payment option, click the Continue to secure checkout button at the bottom of the page. This will direct you to the secure checkout page where you will be required to enter the appropriate credit card details and submit them for verification.

 

In case of any other payment option, click the Continue button at the bottom of the page when you are done.

 

At the end of the transaction you will receive an invoice number. You will also receive an e-mail containing the complete Invoice. Please note the invoice number as a reference for further communication with us.

 

What is a Shopping Cart?

As the name suggests, the shopping cart is a virtual cart that displays details of the items you have chosen to purchase along with the purchase amount, the shipping company, and other relevant details. You can update the quantity of items, remove them from your cart or return to shopping to add more items. The shopping cart also contains links to View My Cart and My Wish List.

 

How do I Update an order?

You can change the quantity of items or remove them from an order.

To Update: click in the box where the 'Quantity' is mentioned, change the quantity and click on the link 'Update Cart'.

To Remove: click the Remove icon to remove any one item at a time or click the Remove All button to clear the contents of your order. This will refresh the page and update the amount.

 

How do I send Gifts?

You can choose to send a gift order by checking a box at the bottom of the page where you enter the billing and shipping details of your order. By checking the box, you can choose not to print the price on the packing slip and also send a short personalized message to the recipient.

 

What is the Wish List?

The Wish List is like a virtual bag where you can store items that you are interested in, but do not intend to buy right away. You are required to login to add items or to view your wish list. To add an item, click the Wish List button below the item.

 

The Wish List displays a picture, name and price of the selected item. You can also remove items from the wish list or add them to your shopping cart by clicking the respective button next to each item.

 

Once you add an item to the Wish List, it gets stored there. You can check your Wish List whenever you return to the site by logging-on.

 

In what currency will I be billed for my purchases?

Currently, all products are for sale only in India and all items are priced only in Indian Rupees. In the near future, visitors from outside India will be able to make purchases in US dollars.

 

What are the different Payment Options available at the KS Store?

The KS Store offers you the following payment options:

Indian shoppers

• All major Credit Cards including Visa and Master Card.
• Cash-On-Delivery (COD): currently available throughout 22 cities in India.
• Cheques: orders are processed only after the cheque is realized.
• Demand Drafts: orders are processed only on receipt of the DD.
• Payment through bank Accounts: currently available to HDFC Net Banking account holders.

Overseas shoppers
All major Credit Cards including Visa and MasterCard

SAFETY & SECURITY

 

How safe is shopping at the KS Store?

KSONTHEWEB.com appreciates that security is one of the foremost concerns of online shoppers. To provide a safe and secure payment channel, we offer a fully secure payment option through credit cards and bank accounts.

Payment by Credit Cards
Your credit card details are accepted on a SSL (Secure Socket Layer) link, SSL being the leading security protocol on the Internet. The SSL link encrypts the data before transmitting it over the Internet. Furthermore, we use 128-bit, the world's strongest SSL encryption by VeriSign Inc. This makes it virtually impossible for unauthorized users to break into and preserves the security of your transaction with us.

Payment through Bank Accounts
We have currently introduced this service for HDFC Bank's Net Banking customers. In this unique and convenient mode, you transact directly with the bank by providing basic transaction details like Customer ID, and Password. This transaction too, is conducted over a 128-bit SSL link and is guaranteed for its safety features.

DELIVERY

 

Do you deliver worldwide?

Currently, delivery is limited to India. Delivery on COD payments is available only for 22 cities in India which will be increased in due course of time. Delivery in India is executed by our domestic partners Elbee Express.

 

RETURN POLICY

As part of our customer service efforts, the KS Store follows a simple and convenient return policy.

 

·         In case of perishable items, the request for replacement will be processed within 2 working days of receipt of the items.

·         In case of all other items, the request for return / exchange will be processed within 7 working days of receipt of the items.

·         In case of a replacement, our shipping company will attempt delivery of the items thrice. If the order is not received for any reason, the customer shall still be charged for the order.

·         In case of replacement of perishable items, the delivery of items will be attempted only once.

·         No extra shipping charges will be made applicable to you for the delivery of replacement items.

 

For queries, suggestions or complaints related to Shopping, contact us at

customerservice@ksontheweb.com
M/s J.K. Ansell Ltd.
New Hind House,
Narrottam Morarjee Marg,
Ballard Estate,
Mumbai-400 001
INDIA
Tel: +91 22 2618321